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Record identifier : 566121
Personal Name - Primary Intelectual Responsibility : Harer, John Brady
Title and statement of responsibility : Performance measures of quality for academic libraries implementing continuous quality improvement programs: A Delphi study [Thesis]
Publication, Distribution,Etc. : Texas A&M University, 2001
Language of the Item : eng
Dissertation of thesis details and type of degree : Ph.D
Body granting the degree : , Texas A&M University
Summary or Abstract : This Delphi study identified the critical processes and performance measures of quality that can serve as a framework for academic libraries that intend to implement continuous quality improvement programs. These critical processes and performance measures were developed from the structure of the Malcolm. Baldrige National Quality Award's 2000 Education Criteria for Performance Excellence. The study was also designed to forecast significant trends in academic libraries that represent serious challenges or change in the conduct of academic library services, processes and programs..
Topical Name Used as Subject : Library science, School administration
Information of biblio record : TL
 
 
 
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