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Record identifier : 567426
Personal Name - Primary Intelectual Responsibility : Fisk, Glenda Michelle
Title and statement of responsibility : Hooked on a feeling: Using the psychology of addiction to understand the etiology, expression, and escalation of employee entitlement [Thesis]
Publication, Distribution,Etc. : The Pennsylvania State University, 2006
Language of the Item : eng
Dissertation of thesis details and type of degree : Ph.D.
Body granting the degree : , The Pennsylvania State University
Summary or Abstract : This paper proposes a new model by which to understand the etiology and maintenance of entitled behavior within organizations. More specifically, it is suggested that employee entitlement can be described in terms of an addiction metaphor such that consistent with models of trait-activation, individual level characteristics interact with environmental cues to trigger entitled behavior. To the extent employees' entitled behaviors are met with positive consequences, the model suggests that entitled beliefs and behaviors will spiral in an upward fashion (i.e., the behavior and its outcomes become "addictive"). In contrast, if entitled behavior is not met with favorable outcomes, the model suggests employees will enter a period of psychological and behavioral "withdrawal." As a first step toward testing the described model, a new measure of work-related entitled behavior was developed and tested. Preliminary validity evidence suggested that entitled behavior is empirically distinct from other types of self-interested work behaviors including deviance, withdrawal, and the use of influence tactics. Propositions that job and organizational characteristics would moderate the entitlement attitude-behavior link were subsequently examined using both survey and laboratory methodologies. Results indicated that dispositional entitlement was a strong predictor of behavioral entitlement and was not activated or inhibited by job autonomy, ambiguity, or indulgent patterns of organizational functioning. Limitations, along with implications for future theory building and testing are discussed.
Information of biblio record : TL
 
 
 
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